Introducing Freshdesk for Smoother Support Interaction

We’re thrilled to introduce you to our new ticket submission portal called Freshdesk. Freshdesk is a streamlined way to submit, track, and manage any questions, issues, or requests you have for us. This user-friendly platform also enables you to chat with our support team in real-time, making this tool an efficient way to communicate.

The benefits of Freshdesk

Using this easy-to-navigate platform comes with a couple of benefits, including:

  • Ticket submission made simple: You no longer have to deal with complex forms. Submit a ticket in just a few clicks and get back to what matters most – your business. We’ll take over from there.
  • Real-time updates: Once you’ve submitted a ticket, you can track its status in real time – ensuring you always see the progress of your inquiry.
  • Efficient communication: This tool sends your questions and concerns to the right team – guaranteeing a faster response time and quicker issue resolution.
  • 24/7 access to the knowledge base: Freshdesk contains a wealth of information in its Knowledge Base. On our new portal, you can find answers to frequently asked questions and relevant documents with information.
  • Download the latest firmware and software.

Here’s how you get started

Visit https://support.inepro.com/support/home and hit “Sign up with us” at the top. You’ll then have to fill in your full name and email address. After that, you’ll receive an email with a user activation link – click on it and select your password.

Once you’ve done that, you’ll be successfully logged in and ready to start.

We’ve created a manual in which you can view the abovementioned steps with screenshots as well as other information you may find relevant about this platform. Download the manual here. Should you encounter any difficulties while using Freshdesk or have any feedback, please don't hesitate to reach out to our dedicated support team at service@inepro.com.

As you familiarize yourself with this tool, we welcome your feedback and suggestions. Your insights will help us tailor our support operations even more closely to your needs.

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