Nayax support

Frequently asked questions

Can you activate my unit(s)?

Please email your request to support at nayax@inepro.com including the unit serial numbers. The request will be processed on the same day. It is not possible to request activation by phone due to the necessary verification requirements.

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Can you change the 'default credit'?

If you would like to change the Default credit amount, please mail the request including the unit serial number to support@inepro.com. The default credit should be equal or higher then the most expensive item in the machine.

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Why is the Nayax terminal not working?

Please provide us with more information to diagnose your issue. What exactly is not working? Are there any indication lights? Does the terminal start up? Is there any text on the screen? What is the serial number of the terminal? Once this specific information is available, please contact support at support@inepro.com.

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Why is the display showing "Cash only"?

This can show for 2 reasons, the first one being no communication between the machine and the Nayax terminal (not configured in the machine or the vending machine is not properly closed) and the second is that there's no internet connection available to the Nayax terminal.

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How do I get my replacement Nayax terminal activated?

Please email us in advance at support@inepro.com providing the serial numbers of both the old and the new unit, so that we can make the necessary changes for you.

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Why have I not received my payment?

Please contact us immediately by sending an e-mail to nayax@inepro.com to rectify this.

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Why is my unit not accepting debit cards (contactless)?

The configuration of the Nayax terminal may need amending or an update may be required. Please email us at support@inepro.com for support.

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Why are some card payments rejected?

There are several reasons, the contactless limit may be reached, the brand is not accepted on Nayax or there might be insufficient funds on the bank account

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How do I check the connection of the Nayax terminal?

Check the antenna and the placement of the SIM card is correct. Turn off the terminal and remove the SIM card, after 5 minutes reinsert the SIM card and turn the terminal back on. If after this you still have no connection, please contact us to have the RSSI value checked. The RSSI value can also be checked in the menu under Device Info."

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How long does an average transaction take?

Processing a transaction usually takes about 7 seconds. If a transaction is longer than 12 seconds this may indicate connection problems.

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