Nayax support

Please email your request to support at cst@inepro.com including the unit serial numbers. The request will be processed on the same day. It is not possible to request activation by phone due to the necessary verification requirements.

If you would like to change the purchase price of a product, please mail the request including the last 6 digits of the unit serial number to support@inepro.com.

Please provide us with more information to diagnose your issue. What exactly is not working? Are there any indication lights? Does the terminal start up? Is there any text on the screen? What is the serial number of the terminal? Once this specific information is available, please contact support at support@inepro.com.

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This can show for a number of reasons, for example; the vending machine is not properly closed, there Nayax terminal has no connection with the vending machine or the vending machine is not compatible with the Nayax terminal. To rectify the error, turn off the vending machine for 5 minutes. If the error persists after restart, please contact your Nayax dealer.

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Please email us in advance at support@inepro.com providing the serial numbers of both the old and the new unit, so that we can make the necessary changes for you.

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Please contact us immediately by sending an e-mail to support@inepro.com to rectify this.

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The configuration of the Nayax terminal may need amending or an update may be required. Please email us at support@inepro.com for support.

The transaction is refused by the bank due to the user having insufficient funds.

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Check the antenna and the placement of the SIM card is correct. Turn off the terminal and remove the SIM card, after 5 minutes reinsert the SIM card and turn the terminal back on. If after this you still have no connection, please contact us to have the RRSI value checked.

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Processing a transaction usually takes about 7 seconds. If a transaction is longer than 12 seconds this may indicate connection problems.

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